The working rules between your firm and ours.

By accessing or using the LegalLady AI platform (“Service”), available at legallady.ai, app.legallady.ai, our iOS and Android mobile applications, and any future applications or services operated by LegalLady AI, a California company, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms apply to all users across all platforms, including law firm administrators, team members, and any individuals interacting with AI-powered chat or voice agents deployed through the platform.

LegalLady AI is a B2B SaaS platform accessible via web (legallady.ai, app.legallady.ai), iOS, and Android that provides law firms with AI-powered legal intake tools, including:

• An embeddable chat widget for law firm websites that engages visitors 24/7
• AI voice calling agents (inbound receptionist and outbound intake specialist)
• Phone number provisioning for AI voice agents
• Lead management, call logs, chat history, and booking tools
• Team collaboration with internal messaging, role-based access, and organization management
• Analytics, reporting, and CSV data export

LegalLady AI is a technology platform. We are NOT a law firm, do NOT provide legal advice, and do NOT establish attorney-client relationships.

The AI agents deployed through our platform are designed to assist with intake and information gathering only. Any information provided by AI chat or voice agents is general in nature and should not be relied upon as legal counsel. Law firms using the platform are solely responsible for all legal advice given to their clients.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information during registration and keep it current. You agree to notify us immediately of any unauthorized use of your account.

• Subscription Activation: Standard signups begin a paid subscription immediately upon checkout. A valid payment method is required and is charged for the selected plan starting on the date of subscription. No trial is included in the default signup flow.
• Invitation-Based Trial: Eligible new accounts may be granted a 14-day free trial via an invitation or access code. When granted, the trial provides full access to a designated subscription tier. A valid payment method may be required at signup. If you do not cancel before the end of the trial, you authorize us to automatically charge your payment method for the selected plan. You may cancel a trial at any time before it ends through your account’s Billing page; if cancelled during the trial, your payment method will not be charged.
• Auto-Renewal: Paid subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date.
• Cancellation: You may cancel your subscription at any time through your account’s Billing page. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods.
• Price Changes: We may adjust pricing with at least 30 days’ notice before your next billing cycle.

You agree not to:

• Use AI agents for any unlawful, fraudulent, or deceptive purpose
• Abuse, manipulate, or attempt to exploit AI chat or voice agents
• Transmit malware, spam, or harmful content through the platform
• Impersonate a licensed attorney through the AI agents
• Use the Service in any way that violates applicable federal, state, or local laws
• Attempt to reverse-engineer, decompile, or extract the source code of the Service

You retain ownership of all data you submit to the Service, including organization information, lead data, chat transcripts, call recordings, and any other content (“Customer Data”). By using the Service, you grant LegalLady AI a limited, non-exclusive license to process, store, and transmit your Customer Data solely for the purpose of providing and improving the Service.

LegalLady AI retains ownership of the platform, all software, AI models, algorithms, and any aggregated or anonymized data derived from usage of the Service.

Responses generated by AI chat and voice agents may contain inaccuracies, incomplete information, or errors. AI-generated content is not a substitute for professional legal advice. Law firms deploying LegalLady AI agents are solely responsible for reviewing all AI-generated responses and ensuring accuracy before relying on them for any legal matter.

LegalLady AI provides the Service on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by applicable law, we expressly disclaim all warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that: (a) the Service will meet your requirements or expectations; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) AI-generated responses will be accurate, complete, or appropriate for any specific legal matter; (d) any calls, messages, or communications facilitated through the Service will be delivered successfully or without error; or (e) any defects in the Service will be corrected.

You acknowledge that AI chat agents, voice agents, and automated outbound calls may produce inaccurate responses, miss calls, fail to connect, schedule incorrect appointments, or otherwise malfunction. LegalLady AI is not liable for any damages resulting from such occurrences.

LegalLady AI does not guarantee any specific level of uptime, availability, or performance. The Service may be temporarily unavailable due to scheduled maintenance, unscheduled outages, third-party service provider failures, or circumstances beyond our control. We will make commercially reasonable efforts to provide reliable service but make no guarantees regarding availability.

LegalLady AI shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, pandemics, government actions, power or internet outages, failures of third-party service providers (including but not limited to telephony, hosting, payment, and telecommunications providers), cyberattacks, or any other force majeure event.

LegalLady AI provides AI-powered voice agents for inbound and outbound calls. By using these features:

• You acknowledge that calls handled by AI voice agents may be recorded for quality assurance, training, and record-keeping purposes
• You are responsible for complying with all applicable call recording laws, including obtaining consent from callers where required by law (e.g., California’s two-party consent law)
• Phone numbers provisioned through the Service remain the property of LegalLady AI and its telephony providers

1. Customer Responsibility for Compliance. Customer acknowledges and agrees that Customer is solely responsible for ensuring that all calls, text messages, voicemail drops, and other communications conducted through the LegalLady.AI platform comply with all applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (47 U.S.C. § 227) and its implementing regulations, the Telemarketing Sales Rule, state-level calling and recording statutes (including but not limited to the California Invasion of Privacy Act (CIPA) and analogous statutes in Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington), the CAN-SPAM Act, applicable do-not-call list requirements, and the rules and orders of the Federal Communications Commission.

2. No Warranty of Compliance. LegalLady.AI provides tools and features designed to support Customer’s compliance efforts, including but not limited to per-firm suppression lists, configurable time-window controls, recording-disclosure prompts, and automatic opt-out handling for standardized stop-keywords. These tools are provided “as is” and LegalLady.AI makes no representation or warranty that use of the platform alone constitutes compliance with any applicable law.

3. Customer Representations. By using the LegalLady.AI platform, Customer represents and warrants that: (a) Customer has obtained all required consents (including “prior express written consent” where applicable under TCPA) from each individual contacted through the platform; (b) Customer maintains an accurate and up-to-date internal do-not-call list and honors opt-out requests received through any channel; (c) Customer’s use of the platform does not violate any applicable federal, state, or local law; and (d) any recordings made through the platform are made in compliance with applicable single-party or all-party consent requirements in each jurisdiction where the recorded party is located.

4. Indemnification. Customer shall indemnify, defend, and hold harmless LegalLady.AI, its affiliates, officers, directors, employees, and agents from any claim, demand, action, suit, proceeding, loss, liability, judgment, fine, penalty, cost, or expense (including reasonable attorneys’ fees) arising out of or related to: (i) any violation by Customer of any applicable communications law; (ii) any third-party claim alleging that calls, texts, or recordings made through the platform on Customer’s behalf were unauthorized or non-consensual; or (iii) Customer’s breach of any representation or warranty in this section.

5. Suspension for Suspected Violations. LegalLady.AI reserves the right to suspend Customer’s outbound calling, SMS, recording, or other communications features immediately and without prior notice if LegalLady.AI reasonably suspects that Customer is using the platform in violation of any applicable communications law.

LegalLady.AI is a software-as-a-service platform and is not a law firm. Use of LegalLady.AI does not establish, preserve, or guarantee the attorney-client privilege, work-product doctrine, or any other legal privilege or confidentiality protection between Customer’s attorneys and their clients or between Customer and any third party. Customer is responsible for evaluating, with the advice of qualified counsel, whether and how use of the platform affects any privilege or confidentiality obligation applicable to Customer’s practice, including but not limited to obligations under rules of professional conduct, court rules, and applicable case law.

The LegalLady.AI platform incorporates services from third-party providers across categories including telecommunications and voice infrastructure, calendar integration, transactional email delivery, AI and language model services, voice synthesis, payment processing, cloud infrastructure, and analytics. These third-party providers act as subprocessors and process data on LegalLady.AI’s behalf under appropriate contractual safeguards. LegalLady.AI does not publicly disclose the identity of specific subprocessors; the categories of subprocessors are listed above. Customers requiring vendor-specific information for diligence purposes may request a current subprocessor list under a mutual non-disclosure agreement by contacting legal@legallady.ai.

Law firms deploying LegalLady AI chat or voice agents must clearly disclose to consumers that they are interacting with an artificial intelligence system, not a human. This disclosure should be made at the beginning of each interaction through the agent’s greeting or introductory message. Failure to provide adequate AI disclosure may violate applicable laws and regulations. LegalLady AI is not responsible for law firms’ failure to properly disclose AI usage to their clients or prospective clients.

To the maximum extent permitted by law, LegalLady AI and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of revenue, data, or business opportunities. Our total liability for any claim shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

You agree to indemnify, defend, and hold harmless LegalLady AI and its affiliates from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

We may suspend or terminate your access to the Service at any time, with or without cause, upon reasonable notice. Upon termination, your right to use the Service ceases immediately. You may request export of your Customer Data within 30 days of termination, after which we may delete it.

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in California. You consent to the personal jurisdiction of such courts.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in California, and the arbitrator’s decision shall be final and binding.

You agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against LegalLady AI.

Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

LegalLady AI complies with the California Consumer Privacy Act (CCPA). For details on how we collect, use, and protect personal information, and how California residents can exercise their rights, please see our Privacy Policy.

We may update these Terms from time to time. When we make material changes, we will notify you via email or through the platform at least 15 days before the changes take effect. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

If you have questions about these Terms, contact us at: